This Pocket Guide provides a concise explanation of the nature, content and aim of Iso 20000. It brings Iso 20000 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: it promote the awareness and the acceptability of Iso 20000 as a valid standard for It Services organizations; it supports Iso 20000 training and certification; it is a quick reference to the core content of Iso 20000, for practitioners. Iso 20000: A Pocket Guide is ideal for a broad range of practitioners, trainers and students, who work in It as well as in other environments, ranging from experienced experts in (It) service organizations, to those who are looking for a suitable approach to quality improvement issues.
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Laura Rittenhouse is CEO and founder of Rittenhouse Rankings, a pioneer in Financial Communications Analytics Consulting and Research. The company measures corporate candor to provide clients with unique insights into operational performance, results and valuation. Over the past decade, The Rittenhouse Rankings Candor Investment portfolios have produced total returns two times greater than the market. These results confirm the tangible value of clear, insightful and engaging executive communications. Rittenhouse, a former Wall Street executive, is a keynote speaker, board advisor and author of Investing Between the Lines, which was endorsed by Warren Buffett. She is an advisor to the Nantucket Project Scholar's program and was named the 21st Century Orwell by The Big Think.