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Latest Books  >>  Business & Money >>  Marketing & Sales >>  Customer Service


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Learning Salesforce Einstein

by Mohith Shrivastava, Publisher : Packt Publishing - ebooks Account, Publication Date: Aug 4, 2017
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Learning Salesforce Einstein
Learning Salesforce Einstein
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Packt...
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Pattern for Excellence: Engage Your Team to WOW More Customers

by Brigham Dickinson, Publisher : Made For Success Publishing, Publication Date: Jul 1, 2017
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Pattern For Excellence: Engage Your...
Pattern for Excellence: Engage Your Team to WOW More Customers
by Brigham...
Made For...
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Sell Like a Team: The Blueprint for Building Teams that Win Big at...

by Michael S. Dalis, Publisher : McGraw-Hill Education, Publication Date: Jun 9, 2017
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Sell Like A Team: The Blueprint For...
Sell Like a Team: The Blueprint for Building Teams that Win Big at High-Stakes Meetings (Business Books)
by Michael S. Dalis
McGraw-Hill...
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Building Bots with Node.js

by Eduardo Freitas, Madan Bhintade, Publisher : Packt Publishing - ebooks Account, Publication Date: Jun 6, 2017
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Building Bots With Node.js
Building Bots with Node.js
by Eduardo...
Packt...
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Top of Mind: Use Content to Unleash Your Influence and Engage Those Who...

by John Hall, Publisher : McGraw-Hill Education, Publication Date: Apr 20, 2017
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Top Of Mind: Use Content To Unleash...
Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter To You (Business Books)
by John Hall
McGraw-Hill...
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Teach New Dogs Old Tricks!: How Traditional Sales Techniques Accelerate...

by Matt Bailey, Publisher : Motivational Press, Incorporated, Publication Date: Apr 11, 2017
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Teach New Dogs Old Tricks!: How...
Teach New Dogs Old Tricks!: How Traditional Sales Techniques Accelerate Digital Marketing
by Matt Bailey
Motivational...
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Mastering Salesforce CRM Administration

by Rakesh Gupta, Publisher : Packt Publishing - ebooks Account, Publication Date: Apr 6, 2017
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Mastering Salesforce CRM Administration
Mastering Salesforce CRM Administration
by Rakesh Gupta
Packt...
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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees...

by Jeff Toister, Publisher : Toister Performance Solutions, Publication Date: Mar 23, 2017
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The Service Culture Handbook: A...
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
by Jeff Toister
Toister...
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The Art and Science of Delivering Superior Customer Service (The Art of...

by Charles McIntyre, Harold Glaser, Publisher : CreateSpace Independent Publishing Platform, Publication Date: Mar 14, 2017
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The Art And Science Of Delivering...
The Art and Science of Delivering Superior Customer Service (The Art of Selling Rocket Science) (Volume 3)
by Charles...
CreateSpace...
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Salesforce CRM - The Definitive Admin Handbook - Fourth Edition

by Paul Goodey, Publisher : Packt Publishing - ebooks Account, Publication Date: Mar 6, 2017
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Salesforce CRM - The Definitive Admin...
Salesforce CRM - The Definitive Admin Handbook - Fourth Edition
by Paul Goodey
Packt...
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Kaleidoscope: Delivering Innovative Service That Sparkles

by Chip R. Bell, Publisher : Greenleaf Book Group Press, Publication Date: Feb 14, 2017
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Kaleidoscope: Delivering Innovative...
Kaleidoscope: Delivering Innovative Service That Sparkles
by Chip R. Bell
Greenleaf...
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The Simple Truths of Service: Inspired by Johnny the Bagger

by Ken Blanchard, Barbara Glanz, Publisher : Simple Truths, Publication Date: Feb 7, 2017
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The Simple Truths Of Service:...
The Simple Truths of Service: Inspired by Johnny the Bagger
by Ken...
Simple Truths
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Healthcare Customer Service Superstars: Six attitudes that bring out our best

by Cary Jon Cavitt, Publisher : CreateSpace Independent Publishing Platform, Publication Date: Jan 6, 2017
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Healthcare Customer Service...
Healthcare Customer Service Superstars: Six attitudes that bring out our best
by Cary Jon Cavitt
CreateSpace...
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The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple...

by Jayne Finn, Publisher : CreateSpace Independent Publishing Platform, Publication Date: Dec 28, 2016
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The KISS Theory: Basics Of Call...
The KISS Theory: Basics of Call Center Training: Keep It Strategically Simple
by Jayne Finn
CreateSpace...
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VICIdial® Agent Manual: version 2.13

by Matt Florell, Publisher : Independently published, Publication Date: Dec 27, 2016
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VICIdial® Agent Manual: Version 2.13
VICIdial® Agent Manual: version 2.13
by Matt Florell
Independently...
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VICIdial® Manager Manual: version 2.13

by Matt Florell, Publisher : Independently published, Publication Date: Dec 27, 2016
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VICIdial® Manager Manual: Version...
VICIdial® Manager Manual: version 2.13
by Matt Florell
Independently...
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Customer Relationship Management: The Foundation of Contemporary Marketing...

by Roger J. Baran, Robert J. Galka, Publisher : Routledge, Publication Date: Dec 24, 2016
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Customer Relationship Management: The...
Customer Relationship Management: The Foundation of Contemporary Marketing Strategy
by Roger J....
Routledge
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Values-Based Business Design: Modern Product Development for High-Growth...

by LaSean Smith, Publisher : Rocket Man, Publication Date: Dec 15, 2016
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Values-Based Business Design: Modern...
Values-Based Business Design: Modern Product Development for High-Growth Companies
by LaSean Smith
Rocket Man
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The Big Pad of 50 Blank, Extra-Large Business Model Canvases and 50 Blank,...

by Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith, Publisher : Wiley, Publication Date: Dec 5, 2016
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The Big Pad Of 50 Blank, Extra-Large...
The Big Pad of 50 Blank, Extra-Large Business Model Canvases and 50 Blank, Extra-Large Value Proposition Canvases: A Supplement to Business Model Generation and Value Proposition Design
by Alexander...
Wiley
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Customer Loyalty Programmes and Clubs

by Stephan A. Butscher, Publisher : Routledge, Publication Date: Dec 4, 2016
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Customer Loyalty Programmes And Clubs
Customer Loyalty Programmes and Clubs
by Stephan A....
Routledge
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The LUCK Principle(TM): Business Results at the Intersection of People and...

by Geoff Ables, Publisher : Wilmington Publishing, Publication Date: Dec 3, 2016
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The LUCK Principle(TM): Business...
The LUCK Principle(TM): Business Results at the Intersection of People and Profit
by Geoff Ables
Wilmington...
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The Customer Loyalty Loop: The Science Behind Creating Great Experiences and...

by Noah Fleming, Publisher : Career Press, Publication Date: Nov 21, 2016
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The Customer Loyalty Loop: The...
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions
by Noah Fleming
Career Press
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Managing Customer Experience and Relationships: A Strategic Framework

by Don Peppers, Martha Rogers, Publisher : Wiley, Publication Date: Nov 14, 2016
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Managing Customer Experience And...
Managing Customer Experience and Relationships: A Strategic Framework
by Don Peppers,...
Wiley
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Outstanding!: 47 Ways to Make Your Organization Exceptional

by John G. Miller, Publisher : TarcherPerigee, Publication Date: Oct 18, 2016
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Outstanding!: 47 Ways To Make Your...
Outstanding!: 47 Ways to Make Your Organization Exceptional
by John G. Miller
TarcherPerigee
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The Relationship Engine: Connecting with the People Who Power Your Business

by Ed Wallace, Publisher : AMACOM, Publication Date: Oct 18, 2016
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The Relationship Engine: Connecting...
The Relationship Engine: Connecting with the People Who Power Your Business
by Ed Wallace
AMACOM
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So You REALLY Like Working With People?: Five Principles For Hospitality...

by Douglas Martin Kennedy, Publisher : CreateSpace Independent Publishing Platform, Publication Date: Oct 14, 2016
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So You REALLY Like Working With...
So You REALLY Like Working With People?: Five Principles For Hospitality Excellence
by Douglas...
CreateSpace...
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What Customers Crave: How to Create Relevant and Memorable Experiences at...

by Nicholas J. Webb, Publisher : AMACOM, Publication Date: Oct 13, 2016
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What Customers Crave: How To Create...
What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint
by Nicholas J. Webb
AMACOM
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The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets

by Micah Solomon, Publisher : SelectBooks, Publication Date: Oct 11, 2016
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The Heart Of Hospitality: Great Hotel...
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
by Micah Solomon
SelectBooks
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Summary: The Speed of Trust: Review and Analysis of Covey's Book

by Businessnews Publishing, Publisher : Business Book Summaries, Publication Date: Sep 16, 2016
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Summary: The Speed of Trust: Review and Analysis of Covey's Book
by Businessnews...
Business Book...
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Summary: The Amazement Revolution: Review and Analysis of Hyken's Book

by Businessnews Publishing, Publisher : Business Book Summaries, Publication Date: Sep 16, 2016
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Summary: The Amazement Revolution:...
Summary: The Amazement Revolution: Review and Analysis of Hyken's Book
by Businessnews...
Business Book...
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The Best Customer Service Quotes Ever Said

by John R. DiJulius III, Publisher : River Grove Books, Publication Date: Sep 15, 2016
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The Best Customer Service Quotes Ever...
The Best Customer Service Quotes Ever Said
by John R....
River Grove...
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Summary: Delivering Happiness: Review and Analysis of Hsieh's Book

by Businessnews Publishing, Publisher : Business Book Summaries, Publication Date: Sep 14, 2016
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Summary: Delivering Happiness: Review...
Summary: Delivering Happiness: Review and Analysis of Hsieh's Book
by Businessnews...
Business Book...
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All about Them: Grow Your Business by Focusing on Others

by Bruce Turkel, Publisher : Da Capo Lifelong Books, Publication Date: Sep 6, 2016
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All About Them: Grow Your Business By...
All about Them: Grow Your Business by Focusing on Others
by Bruce Turkel
Da Capo...
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Inside the Mind of the Shopper: The Science of Retailing (2nd Edition)

by Herb Sorensen, Publisher : Pearson FT Press, Publication Date: Sep 4, 2016
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Inside The Mind Of The Shopper: The...
Inside the Mind of the Shopper: The Science of Retailing (2nd Edition)
by Herb Sorensen
Pearson FT Press
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The Smile Prescription

by Rich Castellano MD, Publisher : Morgan James Publishing, Publication Date: Aug 9, 2016
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The Smile Prescription
The Smile Prescription
by Rich...
Morgan James...
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The Referral of a Lifetime: Never Make a Cold Call Again!

by Tim Templeton, Publisher : Berrett-Koehler Publishers, Publication Date: Aug 1, 2016
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The Referral Of A Lifetime: Never...
The Referral of a Lifetime: Never Make a Cold Call Again!
by Tim Templeton
Berrett-Koehl...
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Social Selling: Techniques to Influence Buyers and Changemakers

by Tim Hughes, Matt Reynolds, Publisher : Kogan Page, Publication Date: Jul 28, 2016
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Social Selling: Techniques To...
Social Selling: Techniques to Influence Buyers and Changemakers
by Tim Hughes,...
Kogan Page
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How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing

by Adrian Swinscoe, Publisher : FT Press, Publication Date: Jul 28, 2016
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How To Wow: 68 Effortless Ways To...
How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing
by Adrian Swinscoe
FT Press
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The New Rules of Sales and Service: How to Use Agile Selling, Real-Time...

by David Meerman Scott, Publisher : Wiley, Publication Date: Jun 27, 2016
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The New Rules Of Sales And Service:...
The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
by David Meerman...
Wiley
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Bottom Line Selling: The Sales Professional's Guide to Improving Customer...

by Jack Malcolm, Publisher : CreateSpace Independent Publishing Platform, Publication Date: Jun 2, 2016
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Bottom Line Selling: The Sales...
Bottom Line Selling: The Sales Professional's Guide to Improving Customer Profits
by Jack Malcolm
CreateSpace...
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Sales Force Management: Leadership, Innovation, Technology

by Mark W. Johnston, Greg W. Marshall, Publisher : Routledge, Publication Date: May 7, 2016
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Sales Force Management: Leadership,...
Sales Force Management: Leadership, Innovation, Technology
by Mark W....
Routledge
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Customer Experience: What, How and Why Now

by Don Peppers, Publisher : BookBaby, Publication Date: Apr 30, 2016
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Customer Experience: What, How And...
Customer Experience: What, How and Why Now
by Don Peppers
BookBaby
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The Social Business Imperative: Adapting Your Business Model to the...

by Clara Shih, Publisher : Prentice Hall, Publication Date: Apr 23, 2016
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The Social Business Imperative:...
The Social Business Imperative: Adapting Your Business Model to the Always-Connected Customer
by Clara Shih
Prentice Hall
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Service, Please! Extra Pickles, Hold the Attitude: Plating Up Customer...

by Teressa R. Shivers-Mazzei, Publisher : CreateSpace Independent Publishing Platform, Publication Date: Apr 1, 2016
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Service, Please! Extra Pickles, Hold...
Service, Please! Extra Pickles, Hold the Attitude: Plating Up Customer Service for All Professionals
by Teressa R....
CreateSpace...
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Brand Relevance: Making Competitors Irrelevant

by David Aaker, Publisher : Audible Studios on Brilliance Audio, Publication Date: Mar 22, 2016
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Brand Relevance: Making Competitors...
Brand Relevance: Making Competitors Irrelevant
by David Aaker
Audible...
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No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No...

by Dan S. Kennedy, Shaun Buck, Publisher : Entrepreneur Press, Publication Date: Mar 15, 2016
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No B.S. Guide To Maximum Referrals...
No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits
by Dan S....
Entrepreneur...
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Feedback Rules!: 52 ways to listen to your stakeholders

by Doug Madenberg, Brian Numainville, Publisher : Brigantine Media, Publication Date: Mar 11, 2016
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Feedback Rules!: 52 Ways To Listen To...
Feedback Rules!: 52 ways to listen to your stakeholders
by Doug...
Brigantine Media
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Customer Success: How Innovative Companies Are Reducing Churn and Growing...

by Nick Mehta, Dan Steinman, Publisher : Wiley, Publication Date: Mar 7, 2016
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Customer Success: How Innovative...
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
by Nick Mehta,...
Wiley
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Contemporary Selling: Building Relationships, Creating Value

by Mark W. Johnston, Greg W. Marshall, Publisher : Routledge, Publication Date: Feb 26, 2016
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Contemporary Selling: Building...
Contemporary Selling: Building Relationships, Creating Value
by Mark W....
Routledge
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Competing for Customers: Why Delivering Business Outcomes is Critical in the...

by Jeb Dasteel, Amir Hartman, Craig LeGrande, Publisher : Pearson FT Press, Publication Date: Feb 21, 2016
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Competing For Customers: Why...
Competing for Customers: Why Delivering Business Outcomes is Critical in the Customer First Revolution
by Jeb Dasteel,...
Pearson FT Press
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