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Negotiation Skills for the Claims Professional

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Negotiation Skills For The Claims Professional

Negotiation Skills for the Claims Professional is a straight forward, real-life approach to negotiations from the perspective of the claims professional. Short on complicated theory, and heavy on real-life situations, this book highlights many simple yet powerful approaches to the task of negotiating with customers and even attorneys. A series of Claims Negotiation Maxims, developed by Carl Van, are outlined and explained throughout the book. The authors continually remind the reader that claims is a customer service business, and the best claims negotiators treat people with respect and concern. With their combined real-life experience of over 75 years in the insurance business, the authors have the credibility necessary to guide even the most experienced claims professional to a better understanding of the negotiation process.

CreateSpace Independent Publishing Platform

CreateSpace Independent Publishing Platform

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Carl Van

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Teresa Headrick

No of Pages
222
Publisher
CreateSpace Independent Publishing Platform
ISBN-13
9781480291416
Awards
None
Book Format
Paperback
Published Date
Mar 15, 2013

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