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Difficult Conversations: How to Discuss What Matters Most

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Difficult Conversations: How To Discuss What Matters Most

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

Decipher the underlying structure of every difficult conversation
Start a conversation without defensiveness
Listen for the meaning of what is not said
Stay balanced in the face of attacks and accusations
Move from emotion to productive problem solving

Penguin Books

Penguin Books

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Douglas Stone

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Bruce Patton

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Sheila Heen

No of Pages
352
Publisher
Penguin Books
ISBN-13
9780143118442
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None
Book Format
Paperback
Published Date
Nov 2, 2010

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